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CANDELLAASS

Privacy Policy

Last Updated: August 1, 2025

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At Candellaass (“we”, “our”, “us”), your privacy and safety are our top priorities. This Privacy & Safety Policy explains how we collect, use, disclose, and protect your personal information when you visit or purchase from our website [insert your domain here] (the “Site”) or use our services (collectively, the “Services”). By using our Site or Services, you agree to this policy. If you do not agree, please do not use our Services.

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1. Information We Collect

1.1 Information You Provide Directly

  • Contact details: Name, email, phone number, shipping and billing address.

  • Account information: Username, password, and security questions.

  • Payment details: Credit/debit card information or payment confirmation.

  • Customer support communications.

1.2 Information We Collect Automatically

  • Device information, browser type, IP address, and usage data.

  • Cookies, pixels, and similar tracking technologies.

  • Website interactions: Pages visited, products viewed, and demographic details (age, gender, interests).

1.3 Information from Third Parties

  • Payment processors for transaction verification.

  • Courier services for order fulfillment (Shiprocket, India Post, Shree Maruti Courier, Madhur Courier).

  • Marketing and analytics tools (e.g., Google Analytics, Facebook Pixel)

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2. How We Use Your Information

We use your information for:

  • Order Processing & Delivery: To fulfill orders, process payments, and notify you about shipping.

  • Customer Support: To respond to inquiries, handle returns/exchanges, and improve our services.

  • Marketing & Promotions: To send newsletters, promotional offers, and personalized ads. You may unsubscribe at any time.

  • Service Improvement: To enhance your shopping experience, products, and website functionality.

  • Legal Compliance & Security: To comply with laws, prevent fraud, and protect our rights.

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3. Who We Share Your Information With

  • Service Providers: Shipping companies and payment processors for order fulfillment and transaction verification.

  • Marketing Partners: To promote our products and services, including personalized ads.

  • Legal Authorities: When required by law or to protect our rights.

  • Internal Access: Only authorized employees and partners who need it for business purposes.

We do not sell, rent, or trade your personal information to unrelated third parties.

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4. How We Protect Your Information

  • Security Measures: Secure servers, encryption, and industry-standard protections.

  • Employee Confidentiality: Access is restricted to authorized personnel only.

  • Data Handling: We use aggregated or anonymized data for analysis without identifying you personally.

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5. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember preferences and login details.

  • Enable shopping cart functionality.

  • Analyze website traffic and marketing performance.

Most browsers allow you to manage or disable cookies. Some features may not function correctly if cookies are disabled.

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6. Your Rights

You have the right to:

  • Access, Correct, or Delete: Review or update your personal information.

  • Restrict or Object: Limit processing or object to certain uses of your data.

  • Withdraw Consent: Opt out of marketing communications.

  • Data Portability: Request a copy of your data or its transfer to another company.

To exercise your rights, contact us at [candellaass@gmail.com] or our address below.

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7. Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from them.

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8. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.

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9. Data Retention

We retain your information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce agreements.

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10. International Users

Your data may be stored and processed outside your country of residence. We ensure transfers comply with applicable laws and recognized safeguards.

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11. Policy Updates

We may update this Privacy & Safety Policy periodically. The “Last Updated” date will indicate the most recent version.

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12. Contact Us

For questions about this policy or your personal information:
Email: candellaass@gmail.com

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