Privacy Policy

Last Updated: 1 August 2025

At Candellaass (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website https://candellaass.com, place an order, contact us, or use our services.

By using our website or purchasing from Candellaass, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following information from you:

Name, email address, phone number, billing address, and shipping address;
Order details, payment confirmation, delivery details, and special instructions;
Account details, if you create an account on our website;
Messages, reviews, feedback, or customer support communication shared by you;
Device information, IP address, browser type, pages visited, products viewed, and website usage details;
Cookies, pixels, and similar tracking technologies.

Payment details are processed through secure third-party payment gateways. Candellaass does not store your full card details, PIN, OTP, or banking passwords.

2. How We Use Your Information

We use your information to:

Process, confirm, pack, and deliver your orders;
Send order updates, payment confirmations, shipping details, and customer support replies;
Manage returns, refunds, shipping issues, or complaints;
Improve our website, products, services, and customer experience;
Send offers, updates, or promotional messages, where permitted;
Prevent fraud, misuse, unauthorised transactions, or illegal activity;
Comply with legal obligations and protect our business rights.

You may opt out of promotional communication at any time, but we may still send important order-related messages.

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when needed with:

Payment gateways and payment service providers;
Courier, shipping, and logistics partners;
Website, hosting, IT, analytics, and customer support service providers;
Marketing or communication service providers;
Legal, government, regulatory, or law enforcement authorities, when required by law;
Business partners or successors, if required for business transfer, restructuring, or legal compliance.

All such sharing is done only for business, service, legal, or operational purposes.

4. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, remember preferences, support cart and checkout functions, analyse website performance, and show relevant content or promotions.

You may manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

5. Data Security

We use reasonable security practices and safeguards to protect your personal information.

However, no method of internet transmission or electronic storage is 100% secure. Candellaass cannot guarantee absolute security of information shared online.

Please do not share sensitive information such as OTP, card PIN, banking password, or net-banking details with anyone claiming to represent Candellaass. We will never ask for such details.

6. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier partners, analytics tools, social media platforms, or external links.

These third parties may have their own privacy policies. Candellaass is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

7. Reviews and User Content

If you share reviews, photos, videos, testimonials, tags, or feedback with Candellaass or post them publicly, such content may be visible to others and may be used by Candellaass for website, marketing, or promotional purposes.

Please do not share personal or sensitive information in public reviews or comments.

8. Data Retention

We retain your personal information only for as long as necessary to process orders, provide services, resolve disputes, comply with legal obligations, prevent fraud, and enforce our policies.

Some information may be retained for accounting, legal, tax, security, or business record purposes as required by law.

9. Your Rights

Subject to applicable law, you may request to access, correct, update, or delete your personal information.

You may also withdraw consent or opt out of marketing communication. However, withdrawal of consent may affect our ability to provide certain services, process orders, or support requests.

You may also raise a privacy-related grievance or authorise another person to contact us on your behalf, subject to verification and applicable law.

To make a request, contact us using the details below. We may verify your identity before processing your request.

10. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has shared personal information with us, please contact us so we can take appropriate action.

11. Policy Updates

Candellaass may update this Privacy Policy from time to time for legal, operational, or business reasons.

The updated policy will be posted on this page with the latest “Last Updated” date. Continued use of our website means you accept the updated policy.

12. Contact Us / Grievance Contact

For privacy-related questions, requests, or complaints, please contact us:

Email: candellaass@gmail.com
WhatsApp: +91 8999747632
Website: https://candellaass.com

Candellaass — Spread Love and Light