Effective Date: 1  August 2025

Welcome to Candellaass (“we”, “our”, “us”). By using, accessing, or purchasing from our website [insert your domain here], you (“you”, “customer”, “user”) agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

1. General Use

• The content on this website is for general information and may change without notice.

• You acknowledge that information may contain inaccuracies or errors. We exclude liability for such errors to the fullest extent permitted by law.

• Your use of any product, service, or information on this site is entirely at your own risk.
   

2. Eligibility

• You must be of legal age (18+) and capable of entering into binding contracts.

• You agree to provide accurate, complete, and up-to-date information when creating accounts or placing orders.
   

3. Orders & Acceptance

• All product listings are an invitation to offer. Placing an order means you are making an offer to purchase.

• Candellaass reserves the right to accept or decline any order at its sole discretion (e.g., stock unavailability, pricing errors, suspected fraud).

• Once confirmed, all sales are final. Cancellations or modifications are not possible due to handcrafted products.
   

4. Product Information & Variations

• We strive to represent products accurately, but handmade items may vary slightly in color, finish, size, or texture.

• Product images are for reference only. Screen differences may cause slight variations.

• Candellaass is not liable for minor variations beyond reasonable descriptions.
   

5. Pricing, Billing & Payments

• All prices are in INR and may change without notice.

• Prices posted online may differ from physical stores or third-party sellers.

• Payment must be made in full at checkout via secure gateways.

• By providing payment details, you confirm that you are authorized to use them.

5.1 Payment Responsibility & Fraudulent Transactions

• By completing a purchase, you confirm that the payment method belongs to you and is lawful.

• All funds used must be legal and not obtained through fraud, theft, or money laundering.

• Candellaass is not responsible for unauthorized, illegal, or fraudulent payments.

• In case of dispute, chargeback, or investigation, you bear full responsibility and agree to indemnify Candellaass.

• Candellaass reserves the right to cancel, hold, or report any suspicious order to authorities without prior notice.
   

6. Shipping & Delivery

• Orders are shipped as per our Shipping Policy.

• Delivery times are estimates; we are not responsible for delays caused by couriers, customs, strikes, natural disasters, or other uncontrollable events.

• Risk and title pass to you once the product is handed to the carrier.
   

7. Returns & Refunds

• Our Returns & Refund Policy governs all requests.

• Except as stated in that policy, Candellaass has no further liability.
   

8. Intellectual Property

• All content, trademarks, logos, images, and designs on this site are owned by Candellaass or its licensors.

• Unauthorized use, reproduction, or distribution is prohibited.
   

9. Prohibited Use
You agree not to:

• Misuse our website (hacking, scraping, spam, fraud, etc.)

• Resell products without written consent

• Upload viruses, malware, or harmful code

• Violate laws or third-party rights
   

10. Limitation of Liability
To the fullest extent provided by law, Candellaass and its affiliates shall not be liable for:

• Injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages

• Lost profits, revenue, savings, data, replacement costs, or similar damages
  This applies whether claims are based on contract, tort (including negligence), strict liability, or otherwise.
  Candellaass is not responsible for events beyond reasonable control (courier delays, natural disasters, strikes, internet disruptions).
   

11. Errors, Inaccuracies & Omissions

• Information may contain typographical errors or inaccuracies (e.g., product details, pricing, promotions, shipping).

• Candellaass reserves the right to correct errors, update information, or cancel orders if information is inaccurate, even after order submission.
   

12. Disclaimer of Warranties

• All services and products are provided “as is” and “as available”.

• Candellaass does not guarantee accuracy, completeness, or reliability.

• All implied warranties (merchantability, fitness, durability, title, non-infringement) are disclaimed.

• We do not guarantee uninterrupted, timely, secure, or error-free services.
   

13. Indemnity
You agree to indemnify Candellaass and its affiliates for claims, damages, liabilities, or expenses arising from:

• Misuse of the website

• Breach of Terms

• Fraudulent or unlawful payments
   

14. Governing Law & Jurisdiction

• These Terms are governed by Indian laws.

• Any dispute falls under the exclusive jurisdiction of the courts at Ujjain, Madhya Pradesh.

• You waive the right to class actions or collective claims.
   

15. Dispute Resolution & Arbitration

• Parties first attempt amicable negotiation or mediation within 30 days.

• If unresolved, disputes go to binding arbitration under the Arbitration and Conciliation Act, 1996.

Details:

• Location: Ujjain, Madhya Pradesh

• Language: English (or Hindi)

• Arbitrator: mutually appointed; if none agreed, appointed by Arbitration Centre / Court

• Decision: final and binding; each party bears own costs unless directed otherwise

15.1 Product Use Disclaimer

• Candellaass products are handcrafted lifestyle items, intended for personal use only.

• Candellaass is not liable for:

  • Injuries, accidents, fire, allergic reactions, or property damage

  • Misuse, negligence, or ignoring safety instructions

  • Indirect, incidental, or consequential damages

• Such issues do not constitute valid grounds for legal claims.
   

16. Severability

• If any provision is unlawful or unenforceable, the remaining provisions remain in full effect.
   

17. Changes to Terms

• We may update these Terms. The latest version will always be posted.

• Continued use after updates indicates acceptance of revised Terms.
   

18. Contact
Email: candellaass@gmail.com